ALWAYS CARRYING STOCK – NO EXCEPTIONS OR EXCUSES.
FREIGHT & NATIONAL COVERAGE
All of our products come ready in road cases with the ability for most of them to be freighted to your location (ex. Sydney) or put on a touring rig. Our more popular products that have seen a national interest such as snow machines, confetti cannons, foam cannons, t-shirt launchers etc. have either custom cases with high-density support or padded bags such as for the handheld t-shirt launchers. These ensure that the goods arrive damage-free and everything is contained neatly and organised.
We send goods daily via our chosen courier networks listed below. We are generally happy for you to arrange your own courier for pick-ups and returns – we just need to be made aware of this when we are initially quoting the job so we can allocate transit days and ensure someone is around the warehouse when required (when we have very large events on quite often the entire office/warehouse is onsite).
- Yellow Express – All local and time-critical deliveries.
- Couriers Please – For confetti and consumable sales. National Metro City deliveries for small-medium goods.
- TNT Road Express & Sensitive Freight – For larger cases, bulk items and anything being sent or picked up in rural areas.
We are not in the freight and courier business so we choose not to profit on this secondary function of our operations. However, we will sometimes mark up the freight to cover any packaging materials used on the consignment or to cover the labour cost of preparing the goods for delivery.
OUR PROMISE AND PRICING STRUCTURE
We endeavor as a rule of thumb not to on-charge the transit days where possible, meaning that although for a Brisbane or Melbourne event the equipment won’t be in our warehouse for the better part of a week, we still always try only to charge for one usage, as if the event were held locally. The exception is in seasonal product peak periods when we are booked out, such as June and July for snow machines and effects. For New Years Eve and large calendar date days such as Anzac Day and Australia Day we try to work on the premise that if you book in early and pay early to secure the gear and/or crew we are more than happy to offer our great year-round rates on these dates which traditionally incur a mark up or surcharge due to industry demand.
WALK-INS WELCOME, BUT PLEASE CALL FIRST
We encourage you to come and visit our extensive and thorough warehouse in Artarmon at your own convenience if you feel that seeing something in person or being able to play around with a machine will help you decide if it’s right for you. We only ask that you call before you come and ideally make an appointment with one of our friendly staff. This is crucial as although we may have 5-10 staff here at any point of time, if last-minute deliveries or a large event rolls on it may take the whole team onsite.